The Challenge
A growing technology company's support team was overwhelmed with repetitive inquiries. This led to slow response times and decreased customer satisfaction. Their existing FAQ sections and documentation weren't effectively addressing customer needs, causing unnecessary escalations and higher costs.
They needed a solution that could provide 24/7 first-line support while integrating with their existing systems.
Our Solution
92%
Reduction in first-response time
65%
Decrease in support ticket volume
40%
Increase in qualified lead capture
300%
Return on investment in 3 months
We built an AI assistant that could be integrated into any website or content management system. The system includes:
Project Insights
Key Features
Automatic website content indexing
Integration with documentation systems
Real-time, contextual responses
Meeting scheduling and form handling
Technical Architecture
Web scraping and content indexing system
Vector database for knowledge retrieval
Natural language processing for intent understanding
Multi-language support
